@incollection{AndroutsopoulosAretoulaki2002,
  author	= {Androutsopoulos, I. and Aretoulaki, M.},
  editor	= {Mitkov, R.},
  title		= {Natural language interaction: natural language interfaces and spoken dialogue systems},
  booktitle	= {Oxford Handbook of Computational Linguistics},
  publisher	= {Oxford University Press},
  year		= {2002},
  address	= {Oxford}
}