@techreport{ComputerNaive,
  author	= {Mann, William C.},
  month		= mar,
  year		= {1975},
  title		= {Why Things Are So Bad for the Computer-Naive User},
  number	= {ISI/RR-75-32},
  note		= {Also Appears in the proceedings of the 1975 NCC.},
  institution	= {USC Information Sciences Institute}
}