@inproceedings{Danieli-etal97,
  author	= {Danieli, Morena and Gerbino, Elisabetta and Moisa, Loreta M.},
  editor	= {Hirschberg, Julia and Kamm, Candace and Walker, Marilyn},
  title		= {Dialogue strategies for improving the usability of telephone human-machine conversation},
  pages		= {114--120},
  booktitle	= {Proceedings of the ACL/EACL Workshop on Interactive Spoken Dialog Systems: bringing speech and NLP together in real applications},
  year		= {1997},
  address	= {Madrid, Spain},
  organization	= {Assocation for Computational Linguistics}
}