@incollection{Falzon90,
  author	= {Falzon, Pierre},
  editor	= {Falzon, Pierre},
  year		= {1990},
  title		= {Human-Computer Interaction: Lessons from Human-Human Communication},
  booktitle	= {Cognitive ergonomics: Understanding, Learning and Designing Human-Computer Interaction},
  publisher	= {Academic Press},
  address	= {London, England},
  pages		= {51--67}
}