@article{Flores-etal88,
  author	= {Flores, F. and Graves, M. and Hartfield, B. and Winograd, T.},
  title		= {Computer Systems and the Design of Organizational Interaction},
  journal	= {ACM Transactions on Office Information Systems},
  year		= {1988},
  volume	= {6},
  number	= {2},
  pages		= {153--172}
}