@incollection{FloresLudlow80,
  author	= {Flores, F. and Ludlow, J. J.},
  editor	= {Fick, G. and Jr., H. Spraque},
  title		= {Doing and Speaking in the Office},
  booktitle	= {Decision Support Systems: Issues and Challenges},
  pages		= {95--118},
  publisher	= {Pergamon Press},
  year		= {1980},
  address	= {New York}
}