@article{Goffman64,
  author	= {Goffman, E.},
  year		= {1964},
  title		= {The neglected situation},
  journal	= {American Anthropologist},
  volume	= {66},
  pages		= {133--136},
  note		= {Reprinted in Giglioli, P.P. (ed.) (1972) \em Language and Social Context London: Penguin},
  pages		= {61--66}
}