@incollection{Iedema97,
  author	= {Iedema, Rick},
  editor	= {Christie, Frances and Martin, J. R.},
  year		= {1997},
  title		= {The language of administration: organizing human activity in formal institutions},
  booktitle	= {Genre and institutions: social processes in the workplace and school},
  pages		= {73--100},
  publisher	= {Cassell},
  address	= {London}
}