@incollection{McCoy89,
  author	= {McCoy, Kathleen F.},
  editor	= {Kobsa, Alfred and Wahlster, Wolfgang},
  year		= {1989},
  title		= {Highlighting a user model to respond to misconceptions},
  pages		= {233--254},
  booktitle	= {User Models in Dialog Systems},
  publisher	= {Springer Verlag, Symbolic Computation Series},
  address	= {Berlin Heidelberg New York Tokyo}
}