@inproceedings{Medina-Mora-etal92,
  author	= {Medina-Mora, R. and Winograd, T. and Flores, R. and Flores, F.},
  editor	= {Turner, J. and Kraut, R.},
  title		= {The Action Workflow Approach to Workflow Management Technology},
  booktitle	= {Proceedings of the 4th Conference on Computer Supported Cooperative Work},
  year		= {1992},
  address	= {New York},
  organization	= {ACM}
}