@article{ODonnellSefton95-telephone,
  author	= {O'Donnell, Michael and Sefton, Peter},
  year		= {1995},
  title		= {Modelling telephonic interaction: a dynamic approach},
  journal	= {INTERFACE. Journal of Applied Linguistics},
  volume	= {10},
  number	= {1},
  pages		= {63--78}
}