@article{Reiter-etal03-ai,
  author	= {Reiter, E. and Robertson, R. and Osman, L.},
  title		= {Lessons from a Failure: Generating Tailored Smoking Cessation Letters},
  journal	= {Artificial Intelligence},
  year		= {2003},
  volume	= {144},
  pages		= {41--58},
  URL		= {http://www.csd.abdn.ac.uk/$~$ereiter/papers/aij03.pdf},
  pdf		= {http://www.csd.abdn.ac.uk/$~$ereiter/papers/aij03.pdf}
}