@inproceedings{SteneffPolifroni2000,
  author	= {Polifroni, Stephanie Seneff an Joseph},
  title		= {Dialogue management in the Mercury Flight Reservation System},
  pages		= {11--16},
  booktitle	= {Proceedings of the ANLP/NAACL 2000 Workshop on Conversational Systems},
  publisher	= {Association for Computational Linguistics},
  year		= {2000},
  address	= {Seattle},
  month		= may
}