@incollection{Strachan-et-al-97,
  author	= {Strachan, Linda and Anderson, John and Sneesby, Murrau and Evans, Mark},
  editor	= {Jameson, A. and Paris, C. and Tasso, C.},
  title		= {Pragmatic User Modelling in a Commercial Software System},
  booktitle	= {Proceedings of the Sixth International Conference on User Modeling (UM97)},
  pages		= {189--200},
  year		= {1997},
  address	= {Berlin},
  month		= jun,
  publisher	= {Springer},
  note		= {(Chia Laguna, Sardinia, Italy)}
}