@incollection{Whittaker2000-ventola,
  author	= {Whittaker, Rachel},
  editor	= {Ventola, Eija},
  title		= {It's not what you do, it's how you construe (yourself and the other), or the construction of an institutional genre},
  pages		= {87--116},
  booktitle	= {Discourse and community: doing functional linguistics},
  publisher	= {Gunter Narr},
  year		= {2000},
  address	= {T{\"u}bingen},
}